Privacy Policy

Last Updated: October 16, 2026
At MobiMART , we take the privacy of our visitors and customers seriously. This Privacy Policy describes the types of information we collect, how it is used, and how your personal data is protected when you use our website or order devices and accessories.

1. Information We Collect

When you place an order or interact with our site, we collect the necessary details to process your transaction and fulfill delivery:
  • Contact Information: Full name, telephone/mobile number (used for delivery coordination and courier updates), and email address.
  • Shipping Address: Street address, city, landmark, province, and postal code within Pakistan.
  • Order Details: Products purchased, variant details, order value, and chosen payment method (Cash on Delivery).
  • Device Identifiers: IMEI and serial numbers of shipped devices recorded for PTA DIRBS verification and warranty administration.
  • Technical Data: Browser type, IP address, and site usage data collected via cookies to ensure the proper functionality of our website.

2. How We Use Your Information

We use your personal data solely for specific commercial purposes:
  • Processing, verifying, and dispatching your orders.
  • Arranging safe doorstep delivery via certified courier partners across Pakistan.
  • Verifying PTA DIRBS registration and assisting with official brand warranty records.
  • Notifying you of order confirmations, tracking numbers, and delivery status updates.
  • Assisting with customer support inquiries and processing 7-day return or exchange requests.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. Your details are only shared with trusted third parties strictly necessary to conduct our business:
  • Courier Partners: Name, phone number, address, and COD collection amount are shared with licensed couriers (such as TCS, Leopards, or Trax) solely to deliver your package.
  • Legal Authorities: We may disclose information if required to comply with Pakistani law, court orders, or regulations set forth by the Pakistan Telecommunication Authority (PTA).

4. Data Security

We implement standard electronic and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Access to customer records is restricted to authorized personnel handling orders and support.

5. PTA Compliance & Device Integrity

MobiMART deals exclusively in 100% PTA-approved, tax-paid mobile phones. Device IMEIs recorded during fulfillment are maintained securely to verify legitimate network access and support official manufacturer warranty claims.

6. Cookies and Browsing Analytics

Our website uses basic cookies to remember shopping cart selections and improve site browsing experience. You can choose to disable cookies through your browser settings, though some website features may not operate correctly as a result.

7. Customer Support

For any queries, please contact us via email at support@mobimart.pk or WhatsApp at +92 300 1239899.