Refund and Returns Policy

Last Updated: October 16, 2026
At MobiMART , we aim to make your shopping experience simple and worry-free. Every smartphone and accessory we sell is 100% PTA approved, tax-paid, and backed by our 7-Day Easy Return Policy.

1. 7-Day Return Window

You may request a return, exchange, or replacement within 7 calendar days from the date your order is delivered by the courier. After 7 days, issues related to device performance or hardware defects fall under the manufacturer’s official warranty.

2. Conditions for Returns

To be eligible for a return or refund, your item must meet one of the following criteria:
  • Change of Mind: The item must be completely unsealed, unopened, and in its original manufacturer packaging with all plastic shrink-wrap, seals, cables, and user manuals intact.
  • Damaged on Arrival: If the packaging or item arrives visibly damaged during transit, you must contact us within 24 to 48 hours of delivery with clear photographs or an unboxing video.
  • Incorrect Product: If you received a different model, color, or specification than what you ordered, keep the item factory-sealed and notify us immediately.

3. Non-Returnable Items

We cannot accept returns or issue refunds in the following cases:
  • Items with broken seals, opened retail packaging, or signs of usage (unless verified defective on delivery).
  • In-ear headphones, earbuds, or accessories where hygiene seals have been unsealed.
  • Devices showing physical customer damage, screen cracks, water ingress, or unauthorized software changes.
  • Items with mismatched, missing, or altered IMEI and serial numbers.
  • Requests submitted after 7 days from delivery.

4. How to Initiate a Return

  • Contact Support: Contact us via WhatsApp at +92 300 1239 899 or email Support@mobimart.pk. Please include your Order ID and the reason for your return.
  • Dispatch Item: Once authorized, securely pack the item and send it via tracked courier to our return facility as instructed.
  • Inspection: Our technical team will inspect the item within 24 to 48 hours of receiving it to verify serial/IMEI numbers and packaging integrity.

5. Refunds

  • Cash on Delivery Orders: Since payments are made in cash at your doorstep, refunds are transferred electronically to your Pakistani bank account (IBAN), JazzCash, or EasyPaisa.
  • Processing Time: Refunds are disbursed within 3 to 5 business days following successful return inspection.
  • Exchanges / Store Credit: You may also choose to receive an immediate product replacement or store credit coupon code.

6. Official Manufacturer Warranty

For any hardware faults arising after the initial 7-day period, all devices are covered by official manufacturer brand warranties (Apple, Samsung, Xiaomi, etc.) and can be claimed directly at authorized service centers across Pakistan.

7. Customer Support

For any queries, please contact us via email at support@mobimart.pk or WhatsApp at +92 300 1239899.